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Public Sector Informant : PSI
THE PUBLIC SECTOR INFORMANT 19 [MAY 2010] TRAINING&DEVELOPMENT SOLUTIONS 10-05297 ADVERTISING FEATURE Dr Michael Marquardt Workshops nCompassHR is proud to sponsor the visit of Dr Michael Marquardt to Canberra. Michael is the founder and president of the World Institute for Action Learning (WIAL). He is professor of Human Resource Development at George Washington University and Senior Advisor to the United Nations Staff College in the areas of policy, technology, and learning systems. Michael has authored 18 books including Optimizing the Power of Action Learning, Leading with Questions and Building the Learning Organization and was recently named International Practitioner of the Year by the American Society for Training and Development. He is a dynamic facilitator who has trained thousands of managers worldwide. nCompassHR invites you to experience a powerful new model of Action Learning co-developed by Michael and discover that the leader of the future is one who knows how to ask great questions. Action Learning Workshop 11th May 2010 'A powerful tool for developing leaders, solving problems, building teams and transforming organisations.' This one day workshop is designed for executives, managers, trainers and consultants and provides "hands on" experience of the World Institute of Action Learning (WIAL) process model. Leading With Questions 12th May 2010 "If I had an hour to solve a problem, and my life depended on it, I would spend the first 55 minutes finding the right question." Albert Einstein This practical "hands on" half day workshop brings Michael's bestselling book "Leading With Questions" to life. In the workshop participants will explore the benefits of asking great questions and the competencies and values necessary to be a powerful questioner. Information and Registration For more information or to register for these workshops go to: www.ncompasshr.com Or contact Anne Sautelle Ph: 02 6162 1819 Email: firstname.lastname@example.org Speaking Coach, Canberra As an executive, manager, and leader, you speak to inform, persuade and motivate. Audiences receive 30% of your message from WHAT you say. The other 70% is HOW you sound, look and perform! For the WHAT and the HOW of public speaking, call Speak2us for individual executive coaching or customised workshops. Find your unique voice and become an authentic, effective and confident public speaker. www.speak2us.com.au Call now Speak2us +61 (0) 2 6249 8757 0433 717 347 10-05060/2 10-05290/2 The Magical Learning team present the following accredited programs: Accrual Accounting Commencing 10 May 2010 Certificate IV in Government (Financial Services) Commencing 10 May 2010 Certificate IV in Government (Procurement) Commencing 20 May 2010 Diploma of Government (Contract Management) Commencing 18 June 2010 Diploma of Government (Financial Services) Commencing 21 July 2010 Diploma of Government (Human Resources) Commencing 23 July 2010 Diploma of Government (Project Management) Commencing 23 July 2010 Advanced Diploma of Government (Financial Management) Commencing 19 July 2010 Advanced Diploma of Government (Human Resources) Commencing 19 July 2010 Advanced Diploma of Government (Management) Commencing 19 July 2010 Our programs can be customised for your organisation and are also available via Distance and eLearning channels. We also offer a number of short courses. For a full list of our learning programs, visit www.magicallearning.com, call us on 6260 8220 or email email@example.com. For a full list of our learning programs, visit www.magicallearning.com, call us on 6260 8220 or email firstname.lastname@example.org. Mediation foremost THE Australian Attorney Gen- eral, Robert McClelland, has emphasized the importance of Alternative Dispute Resolution (ADR) procedures as a means of improving efficiency and reduc- ing the backlog of matters in the court system. While ADR procedures include mediation, conciliation, expert determination, adjudi- cation and arbitration, mediation in particular is being adopted widely across commer- cial, legal, industrial, edu- cational, government and judicial sectors. The Institute of Arbitrators and Mediators Australia (IAMA) is the nation's largest, indepen- dent and most experienced alternative dispute resolution organisation. It has an established repu- tation as Australia's pre- eminent provider of mediation training and as a recognised mediator accreditation body. Founded in 1975, membership includes many of Australia's eminent and experienced ADR professionals from a diverse range of sectors. Retired High Court Judge Michael Kirby is the current president of IAMA. The IAMA Practitioner's Cer- tificate in Mediation is present- ed Australia-wide by nationally accredited instructors. It offers a practice-oriented qualification in mediation, which complies with the Australian National Mediator Standards and with the educational and profes- sional standards requirements for mediator registration in the ACT. Graduates of the IAMA Prac- titioner's Certificate in Mediation gain improved nego- tiation, communication and general conflict resolution skills, learn techniques to make mediations successful and learn key ethical issues for mediation practice. These skills are not only essential for effective mediation, they are invaluable for persons in managerial posi- tions where negotiation and employee relations are in- volved. The IAMA has offices in all states and territories. It provides services in all forms of ADR and is involved in the professional development, training and accreditation of ADR practitioners across Aust- ralia and internationally. The IAMA plays a key role in indus- try and consumer schemes. The next mediation course to be conducted by the IAMA in the ACT will be held at University House on August 16-19 and 23-24. For enquiries, contact 6260 7117. Enrolment forms are avail- able at www.iama.org.au Voice coaching and workshops Train your voice: Ms Majewski's business Speak2us specialises in individual coaching and small group workshops. SOFIA Majewski, at Spea- k2us, has been coaching spea- kers for more than 10 years. She said that to enjoy speak- ing and become a good public speaker, you must keep three points in mind. "You have to prepare your- self as well as possible, both physically and mentally; you have to prepare your content, and practice with it, including rehearsing out loud; and you must visualise yourself as a successful speaker,'' she said. ''Most good speakers you see at gatherings, seminars or on television or radio have had a good coach. A good speaking coach analyses your strengths and areas where you can improve and helps you find your unique voice and style." Ms Majewski has used her voice speaking and singing in choirs both growing up and as an adult. "The speaking voice, like the singing voice, must have rhythm and flow. What I love doing is using that rhythm and flow to help people grow into confident speaker," she said. Ms Majewski's business Speak2us specialises in individ- ual coaching and small group workshops. The individual coa- ching helps people develop and match their speaking style and skills to their speaking purpose and objectives. Finding your own style is important. "We can each develop a way of using our voice that fits us -- our unique voice," she said. The small group workshops Speak2us provides are devel- oped individually for businesses and the public sector. "I recently ran a small group workshop with 11 software developers who had to speak in Los Angeles in several different venues and to several different audiences. It was great. They left for the US full of confidence and ready to do their best." Whether you are an execu- tive, academic, trainer, facilitator, presenter, or in sales or small business -- or anyone else who interacts with an audience -- Speak2us will help you find your unique voice.
PSI - September