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Public Sector Informant : PSI
18 THE PUBLIC SECTOR INFORMANT [MAY 2010] > Developing a skilled community > www.cit.act.edu.au SPEAKING OF SUCCESS communication skills so they can operate more successfully in the workplace. Designed for employees who speak English as a second language, the program concentrates on workplace specific skills such as report writing, formal letter composition, presentations and advanced conversational practice. CIT Vocational College Director, Jackie Wenner, says the program is ideal for people who want to develop their language skills to better engage with colleagues and clients. Customised programs, including onsite classes, individual or group classes, can also be arranged. Thursday 6 May 2010 For more information call 6207 4800 or email firstname.lastname@example.org To enrol phone 6207 4441 or go to www.citace.com.au NEXT COURSES START VOC1003131. CRICOS 00001K. May 2010 TRAINING&DEVELOPMENT SOLUTIONS 10-05297 ADVERTISING FEATURE Fair shake of the sauce bottle.... what? Clearer: The Canberra Institute of Technology offers an Advanced Workplace English course. SOME people -- especially those not originally from Aust- ralia -- were a little lost when Prime Minister Kevin Rudd referred to giving someone "a fair go". When Aussie English is full of interesting language and idioms it can really confuse anyone trying to communicate, especially in the workplace. This can lead to people becoming less involved and feeling less confi- dent in their industry. Advance workplace English teacher, Penelope Moyes, said the ins-and-outs of culture, accents, formal and informal writing approaches (including email and report writing), and verbal conversations are all tackled in The Advanced Work- place English course offered by the Canberra Institute of Tech- nology Vocational College. "People attending the course often work for the ACT and Federal Government agencies, in skilled positions, but have difficulty when communicating outside their own technical area," Ms Moyes said. "Statisticians, scientists, ac- countants and IT workers who completed the course said that what they learned could be applied directly to team discus- sions, employer feedback, public communications, or presenting reports." Recent course graduate Daniela Chierego from the Aust- ralian Taxation Office found that a promotion brought a new challenge -- communicating with the public. "The CIT course helped me change my approach, tone, style and expression for an audience not versed in tax law," Ms Chierego said. "I am now more conscious of what my audience needs to know and focus my writing in this way." But the course also doesn't just deal with official communi- cation channels. For example, the creative use of idiomatic speech (Aussie slang) and infor- mal office communication is also examined. The Australian accent, words to avoid, greetings and far- ewells, and appropriate topics of conversation are all subjects that people completing the course will engage with. One participant said she was left completely confused when a co-worker said he was ''flat out like a lizard drinking'' to describe his day. As a result of the course, she now feels more able to understand this and other distinctly Australian phrases. "Even if people don't feel comfortable using the words, it will build their confidence in understanding them," Ms Moyes said. "We aim to ensure they don't feel excluded or isolated when faced with a situation that could be confusing given the language used." The Advanced Workplace English course is now open for enrolment for anyone looking to improve their communication in the workplace. For more information, email email@example.com .edu.au or phone 6207 4800.
PSI - September